Privacy Policy

Last updated 1 July 2025

1 Introduction

Mornington Peninsula Health ABN 20790477004 (“MPH”, “we”, “us”, “our”) operates www.mph.net.au and provides allied-health, beauty and wellness services at 5 Beach Street Dromana VIC 3936.
We are committed to protecting the privacy of all clients, website visitors and subscribers in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2 Personal information we collect

We collect two broad categories of information.

2.1 Device information
When you visit the Site we automatically record:
• browser type and version
• IP address and approximate location
• date and time of access
• pages viewed and referring URLs
• cookies and similar tracking files

2.2 Client information
When you make a booking, purchase a voucher or join our mailing list we may ask for:
• full name and preferred title
• date of birth
• contact details (email, phone, postal address)
• payment details (card or account information)
• health history and treatment notes where relevant
• marketing preferences and survey responses

3 How we collect information

• Online booking software and point-of-sale terminals
• Web forms, email, phone and in-clinic paperwork
• Cookies, log files, pixels and analytics tools

You can refuse cookies by adjusting browser settings, though some features may then be unavailable.

4 Why we collect and use information

• to confirm appointments, process payments and issue invoices
• to deliver clinical and cosmetic treatments safely
• to screen for potential risk or fraud
• to improve our services, content and user experience
• to send educational material, special offers or event invitations if you have opted-in
• to comply with legal obligations and professional standards

5 Sharing of personal information

We do not sell or rent personal data. We share information only when necessary:
• with service providers such as payment gateways, booking platforms, email marketing tools and website hosts that assist us to operate the business
• with third-party analytics providers including Google Analytics
• with law enforcement or regulators when required by law
• with other health professionals when you request or consent to a referral

All external suppliers are required to safeguard your data and must not use it for their own marketing purposes.

6 Overseas disclosure

Some cloud servers that store or process data for us may be located outside Australia. We ensure that any overseas recipient offers privacy protections substantially similar to the APPs.

7 Storage and security

We store electronic records on secure servers protected by firewalls, encryption, multi-factor authentication and routine back-ups. Hard-copy records are kept in locked cabinets with restricted staff access. We retain information only for as long as required by law or clinical guidelines.

8 Marketing communications

You may unsubscribe from marketing emails at any time by clicking the link in the footer or by contacting us. Transactional emails such as appointment reminders will still be sent while you have an active booking.

9 Access and correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out-dated or incomplete. Contact us in writing and we will respond within thirty calendar days.

10 Do Not Track

The Site does not alter its data-collection behaviour when it receives a Do Not Track signal from a browser.

11 Children

Our services and website are not directed to persons under eighteen years of age. We do not knowingly collect personal data from children. If you believe a minor has provided us with information without parental consent please contact us so we can delete it.

12 Links to other sites

The Site may contain links to third-party pages. We are not responsible for the privacy practices or content of those sites.

13 Changes to this policy

We may update this Privacy Policy periodically to reflect changes in technology, legislation or business practice. The revised version will be posted on this page with a new “Last updated” date.

14 Contact us

For privacy questions, access requests or complaints please write to:

Privacy Officer
Mornington Peninsula Health
5 Beach Street Dromana VIC 3936
Email info@samsarahealth.net.au
Phone 03 5982 3571

If you are dissatisfied with our response you may refer the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au.