Cancellation Policy

Last updated: 1 July 2025

This Cancellation Policy applies to all appointments booked with Mornington Peninsula Health (ABN 20 790 477 004), for our affiliated services (Sisu Hair Creations, Sol Beauty, and Seaside Sauna please check with the individual providers/ otherwise it falls under the same policies as MPH). 

• When you book an appointment—either online or through reception—you will receive a confirmation email outlining your booking details.
• If you reschedule an appointment, you will receive an updated email notification.
• You will also receive a reminder SMS 24 hours before your appointment.
   

All bookings and reminders are managed via our secure Fresha booking system. You can log in at any time to view or amend future appointments. Alternatively our reception team is available 9-5 Mondays - Fridays and 9-1 Saturdays. 

We kindly ask for as much notice as possible if you need to reschedule or cancel your appointment. Our services often have waitlists, and late cancellations leave us unable to fill your spot.

Fees apply as follows:

• Less than 24 hours’ notice: 50% of the scheduled appointment fee
• Less than 4 hours’ notice or no-show: 100% of the scheduled appointment fee

- Unless your time slot can be filled.
 

These fees are processed using the payment method securely stored on file via our booking platform, or can be taken over the phone with our reception team, or at the time of your next session if the prior isn't available. 

For clients who have purchased Laser Hair Removal packages, the following policy applies as cancellation terms:

• If you cancel with less than 4 hours’ notice or do not attend your appointment, one session will be deducted from your pre-paid package total.
• Cancellations with less than 24 hours' notice may still incur a 50% cancellation fee, unless your time slot can be filled.
   

This policy supports fairness for all clients and helps us maintain availability for high-demand services.

We understand that life happens. Our team will always attempt to fill your cancelled spot from our wait list.

• If we successfully re-book your appointment time with another client, we will waive the cancellation fee, so please give as much notice as possible. 
• This policy is in place to support the sustainability of our small business and the livelihoods of our practitioners.
   

Your understanding helps us keep our services running smoothly and our team employed.

• You may cancel or amend your appointment anytime outside the 24-hour window via the Fresha app or through your confirmation email link. Alternatively you can call our reception team on (03) 5982 3571, or email info@samsarahealth.net.au
• If you attempt to change your appointment within 24 hours, you will be notified that a cancellation fee applies.
   

If you experience a true emergency or exceptional circumstance, please contact our reception team as soon as possible. We are human, and we will always consider individual cases with compassion.

If you have questions or need assistance with your booking:
Phone: (03) 5982 3571
Email: info@samsarahealth.net.au
Address: 5 Beach Street, Dromana VIC 3936